Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.
At Xava India, we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The transformation journey is powered by our investment in technology, process innovations and intelligent business platforms that work with your existing IT landscape. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.
SERVICES WE OFFER
CUSTOMER CARE SERVICES
Improving customer care effectiveness helps global and small companies not only reduce cost, but also enhance customer satisfaction. Xava India Customer Service solution generates business impact using a combination of process, technology application and analytics.
Through our offshore delivery center, we offer cost effective capabilities that support end-to-end customer experience management. Our extensive approach and thought process across multiple product and service lines places us at the forefront of customer care services outsourcing. We offer web, chat, voice, email, and fax support across several processes including sales, service, and marketing.
BACK OFFICE OPERATION
Xava offers a broad range of cost effective back office outsourcing services to various business enterprises that need end-to-end management for their operations. We have been focusing on making sure that our client’s operations go on seamlessly. We use state-of-the-art equipment with industry-strength data security measures to protect sensitive and private data. It is our mission to handle any types of back office operations for the clients smoothly.
A majority of businesses find it difficult to manage large data, and lacks of appropriate infrastructure often lead to unwanted complications. However, the option of partnering with Xava can provide favourable solutions and eliminate the hindrances that often come in the way of the business organizations. Outsourcing back office support functions to us not only makes the business more efficient and productive from both operations and cost stand point but also makes it stand out from the crowd of competitors.